• faqs / contact •

Everything you’ll need to know for the big day!

• faqs •

Q. CAN I LEAVE THE EVENT AND COME BACK IN?

A.

Unfortunately not. Due to liquor licensing restrictions there are no pass outs at the Oktoberfest in the Gardens, so make sure you bring in everything you’ll need for the day.

Q. AM I ABLE TO BOOK A TABLE AT THE EVENT?

A.

Due to the event being relatively open plan, tables in the beer hall are acquired on a first-come-first-serve basis.

Q. CAN I BRING MY CHILD OR PET TO THE EVENT?

A.

Unfortunately not, this is an 18+ event and as much as we love animals, you cannot bring your pet to Oktoberfest in the Gardens. Service dogs are an exception. Please get in touch with us via the form below if you have any questions or enquiries about this.

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Q. CAN I REFUND MY TICKET?

A.

Tickets to Oktoberfest in the Gardens are non-refundable and all ticketing is done through Moshtix.

Q. ARE DRINKS INCLUDED IN THE TICKET PRICE?

A.

Drinks are not included within the ticket price for all ticket types except VIP*, however drinks will be available for purchase at competitive prices at the event. We have a huge range of beer, cider, wine, spirits and more!

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*See VIP section for inclusions.

Q. ARE GLUTEN FREE, VEGETARIAN OR VEGAN FOOD AVAILABLE?

A.

Yes, most food vendors are catering for the above food requirements. Simply ask food vendors on the day, and they will assist you.

Q. DOES OKTOBERFEST OFFER THE COMPANION CARD PROGRAM?

A.

Yes, however please note that only 1 companion card will be accepted for entry per paid ticket holder.

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Tickets will not be issued for the companion prior to the event and the companion MUST arrive at the event along with the paid ticket holder. The companion must have a valid Companion Card on them along with valid ID to gain entry to the event.

Q. CAN I BUY DRINKS OTHER THAN BEER AT OKTOBERFEST?

A.

Of course, Oktoberfest in the Gardens caters for all tastes!

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To get a guide of what’s on offer at the event, please visit the ‘Food & Drinks’ page on this website.

Q. CAN I BUY TICKETS ON THE DOOR AT THE EVENT?

A.

Any unsold tickets will be available through the ticket booth near the main entry. Check back with us to confirm if any tickets are available a few days before the event.

Q. DO I HAVE TO BRING MY ID?

A.

All attendees will be asked to present a legal and approved form of photo identification at the event entry, after which you will be provided with a tamper-proof wristband. The only acceptable forms of identification are a current Australian driver’s licence (international driver’s licences won’t be accepted), State approved ‘Proof of Age’ card or a valid Passport.

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Oktoberfest in the Gardens advises NOT to bring any other original documents such as your Birth Certificate.

Q. CAN I GIVE MY TICKET TO A FRIEND IF I CAN'T ATTEND?

A.

Yes, but if you purchased your ticket via Moshtix you need to change the ticket name into your friend’s name which can be done by contacting Moshtix support here

Q. DOES MY NAME HAVE TO MATCH MY TICKET TO GAIN ENTRY?

A.

Yes, to gain entry Moshtix requires that the name on your photographic ID matches the name on your ticket. If you wish to change the name on a ticket, please contact Mosthix by submitting a request via Contact Us here.

Q. I HAVE AN ISSUE WITH (OR DIDN'T RECEIVE) MY PDF TICKET?

A.

Please visit the Moshtix support page for more information on PDF tickets or submit a support request here.

Q. HOW DO I BUY MY TICKET?

A.

Tickets can be purchased online through our event site or via our ticketing partner Moshtix. Once the event is sold out, there will be no more tickets available.

• Contact Us •

Drop Us a Line

For all ticketing and event enquiries drop us a line at info@oktoberfestinthegardens.com.au or submit your enquiry using the form below.

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